Common Questions

Questions About Your Order's

Site Issues / Navigation Problems / Supported Browsers

Online Design Tools

Questions About Your Order/s

Most questions about your order can be answered by logging into your account and reviewing your Order History section. Click here to login to your account.

Back to top

Site Issues / Navigation Problems / Supported Browse

Due to the nature of our online design tools the following are recommended for use with our site.

High Speed Internet Connection Cable/DSL/T1 or better

MS Internet Explorer 6+ / FireFox2

FireFox2 is the only supported browser on a Mac - Click here to download

Macromedia Flash Player 8+ - Click here to download

Adobe Acrobat Reader - Click here to download

Other configurations may work, but currently using the above listed configuration will give you a satisfactory experience.

Back to top

Our online design tools were created to give our customers the best of breed in functionality with ease of use. Below are several help files that will assist you with using our tools - simply click a topic to view an online video about that functionality.

Working With Text (Overview With Audio)

Replacing Text

Changing Font Size

Changing Font Color

Deleting An Object (Text or Image)

Adding An Image

Uploading An Image

Adjusting Images & Text

Adding A Back To Your Project

Back to top

Billing & Paymenent Questions

Q.What payment methods do you accept?
- We accept MasterCard, Visa, and American Express.  

Q.When will I be billed for my order?
- You will be billed during the checkout process.

Q.How can I contact your customer care team?
- By email at customercare@1to1postcards.com or by calling 1-800-668-3055. We have representatives ready to answer your questions M-F 8:00 am - 5:00 pm CST.

Shipping / Delivery / Mail Questions

Q. How do I get my UPS tracking number?
- The tracking numbers for each day's shipped orders are automatically emailed after your order has been shipped. Alternatively, you can check your order status online to find out your tracking number. If your order status is at "Shipped" your tracking number will be available.
 

Q. My UPS tracking number is not working. What should I do?
- UPS numbers may go unused if we discover that several items can be packaged together safely. Also, packages are sometimes separated from the rest of their orders and are not scanned by UPS right away. In either case, please wait a day or two for all items in your order arrive. If they don't arrive, give us a call and we'll be happy to help you initiate the lost package process with UPS.

Q. How do I contact UPS?
- UPS Customer Service Website
- Email UPS
- 1-800-PICK-UPS

Q. I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?
- Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.
 

Q. When will my UPS package arrive?
- In the U.S., your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday.

Up-to-date information about the status of your package is available in the Tracking section.
 

Q. What should I do if an item is missing from my order?
- First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item. Please call 1to1postcards.com Customer Care at 1-800-668-3055 if you're unable to locate an item.
 

Q. Does 1to1postcards.com ship internationally?
- 1to1postcards.com currently ships to the United States, including Hawaii, Alaska, and Puerto Rico. We also ship to Canada.
 

Frequently Asked Questions

How long will it take to print my order?

Can I have my order shipped to a P.O. Box?

How long will it take to print and mail my order?

How will my order be shipped?

Can I have my order shipped to a P.O. Box?

Does 1to1Postcards produce products other than those listed?

When is payment due?

Why do I need to create an account on the 1to1Postcards site?

What is the difference between 1st Class and Standard mailing rates?

• How long will it take to print my order?

Standard production time to print and ship an order is 48 hours for 4/0 and 4/1 products with UV coating and 72 hours for 4/0 , 4/1 and 4/4 products with satin aqueous coating. Your order must be submitted by noon CST in order to receive this turnaround schedule. Die cuts, perforation and mailing service will add to your turnaround time. Business days are Monday thru Friday, excluding holidays.

• Can I have my order shipped to a P.O. Box?

We're sorry but UPS does not currently deliver to PO boxes. Be sure to supply a physical address for shipping purposes.

• How long will it take to print and mail my order?

If you are using our mailing services along with our printing services, allow 48 hours to print 4/0 and 4/1 products with UV coating and 72 hours to print 4/0, 4/1 and 4/4 products with satin aqueous coating. Mailing service will add an additional 24 hours to your turnaround time. Turn around time only includes business days. At 1to1 Postcards, business days are Monday thru Friday excluding holidays.

• How will my order be shipped?

1to1Postcards uses UPS services to ship your order. You select the speed when placing your order.

• Will I receive a proof prior to printing?

At 1to1Postcards all proofs are viewed online. What you see in the preview screen when you place your order is representational of your printed order.

• Does 1to1Postcards produce products other than those listed?

Yes. If you need a printed product not listed on the site, just click the 'contact us' button and e-mail us a request. We will be glad to get you more information on the product you need.

• When is payment due?

Payment is due at the time of ordering. For your convenience, 1to1Postcards accepts Visa, MasterCard and American Express.

• Why do I need to create an account on the 1to1Postcards site?

We want to make doing business with 1to1Postcards as easy for you as possible. By creating an account you will be able to quickly access your previous order history, create your own personal image library, check order status and even create products for future ordering.

• What is the difference between 1st Class and Standard mailing rates?

First Class mailing typically takes 3-5 business days for processing and delivery by the USPS. 1to1Postcards recommends sending time sensitive material via First Class mailing.

Standard (standard) mailing is also available. While this is the more cost effective postage option, it may take 7-10 days for processing and delivery by the USPS.