Site Issues / Navigation Problems / Supported Browsers
Shipping / Delivery / Mail Questions
Most questions about your order can be answered by logging into your account and reviewing your Order History section. Click here to login to your account.
Q.What payment methods do you accept?
- We accept MasterCard, Visa, and American Express.
Q.When will I be billed for my order?
- You will be billed during the checkout process.
Q.How can I contact your customer care team?
- By email at customercare@1to1postcards.com or by calling 1-800-668-3055. We have representatives ready to answer your questions M-F 8:00 am - 5:00 pm CST.
Site Issues / Navigation Problems / Supported Browse
Due to the nature of our online design tools the following are recommended for use with our site.
High Speed Internet Connection Cable/DSL/T1 or better
MS Internet Explorer 6+ / FireFox2
FireFox2 is the only supported browser on a Mac - Click here to download
Macromedia Flash Player 8+ - Click here to download
Adobe Acrobat Reader - Click here to download
Other configurations may work, but currently using the above listed configuration will give you a satisfactory experience.
Online Design Tools
Our online design tools were created to give our customers the best of breed in functionality with ease of use. Below are several help files that will assist you with using our tools - simply click a topic to view an online video about that functionality.
Working With Text (Overview With Audio)
Deleting An Object (Text or Image)
Shipping / Delivery / Mail Questions
Q. How do I get my UPS tracking number?
- The tracking numbers for each day's shipped orders are automatically emailed after your order has been shipped. Alternatively, you can check your order status online to find out your tracking number. If your order status is at "Shipped" your tracking number will be available.
Q. My UPS tracking number is not working. What should I do?
- UPS numbers may go unused if we discover that several items can be packaged together safely. Also, packages are sometimes separated from the rest of their orders and are not scanned by UPS right away. In either case, please wait a day or two for all items in your order arrive. If they don't arrive, give us a call and we'll be happy to help you initiate the lost package process with UPS.
Q. How do I contact UPS?
- UPS Customer Service Website
- Email UPS
- 1-800-PICK-UPS
Q. I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?
- Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.
Q. When will my UPS package arrive?
- In the U.S., your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday.
Up-to-date information about the status of your package is available in the Tracking section.
Q. What should I do if an item is missing from my order?
- First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item. Please call 1to1postcards.com Customer Care at 1-800-668-3055 if you're unable to locate an item.
Q. Does 1to1postcards.com ship internationally?
- 1to1postcards.com currently ships to the United States, including Hawaii, Alaska, and Puerto Rico. We also ship to Canada.
